Slumberrr FAQs – Orders, Shipping, Returns, Product Use & Subscriptions
FAQs
Your questions, answered:
Orders, Shipping & Delivery
I haven’t received an order confirmation, what should I do?
- First, check your spam or junk folder – sometimes our emails end up hiding there
- If your payment went through but no confirmation arrived, email us at support@znooze.co with your name, shipping address, and order number (if you have it). We’ll look into it and get back to you as quickly as possible
How long does shipping take?
- Standard UK delivery usually takes 2–3 working days
- If you’re in a hurry, choose Express Delivery at checkout – you’ll see all options before completing your order
What can I do if my order is delayed or hasn't been shipped yet?
- We’re so sorry for the delay – rest assured, your order is being processed
- Tracking details will be emailed to you as soon as your order ships. If it’s been more than 3 working days and you haven’t received tracking, feel free to email us at support@znooze.co and we’ll happily check on it for you
What should I do if my tracking hasn’t updated?
- Tracking usually updates within 48 hours of dispatch
- If it hasn’t updated after that time, drop us an email at support@znooze.co and we’ll investigate with the courier
What should I do if my order says delivered but I didn’t receive it?
- First, check your tracking link and visit your local post office
- Then, ask your neighbours and check around your property for safe place deliveries
- If it still can’t be found, email us at support@znooze.co with your order number, and we’ll help resolve it
Can I change my shipping address after placing an order?
- Once an order is placed, we’re unable to change the shipping address
- However, once your tracking link is live, you might be able to redirect your parcel directly through the courier
Where do you ship from?
- All orders ship from our fulfilment centre in the UK – straight to your doorstep
Do you ship internationally?
- We currently deliver across England, Scotland and Wales only
- We’re hoping to expand soon – sign up to our newsletter to be the first to know when!
Can I make a one-time purchase?
- Absolutely. Just select the ‘One-time purchase’ option on the product page if you’re not ready to subscribe
- Subscriptions offer savings, but there’s zero pressure – one-time orders are always available, no strings attached
What happens if I make a purchase by mistake?
- If your order hasn’t shipped yet, get in touch quickly – we’ll do our best to cancel it
- If it’s already on its way, no problem – we’ll help with a free returns label and clear instructions for sending it back
- Email us at support@znooze.co with your order details within 14 days and keep the item(s) unopened and in their original packaging, and we’ll guide you through the process
How do I cancel my order?
- We process orders quickly, so cancellations aren’t always possible once placed
- If it’s already shipped, don’t worry – we’ve got you. We’ll send a free returns label and guide you through returning it for a refund or exchange
- Email us at support@znooze.co with your order details within 14 days, and keep the item(s) unopened and in their original packaging. We’ll guide you through the process
What if I received the wrong product(s) in my order?
- Email us at support@znooze.co with your order number and a photo of what you received
- We’ll quickly confirm the details and arrange for a replacement product to be sent
My order is missing an item – what should I do?
- Email us at support@znooze.co with your order number and a photo of what you received
- We’ll quickly confirm the details and make sure the missing item is sent your way
My order arrived damaged – what should I do?
- Take clear photos of the damage, including the product, the box, and your packing slip
- Email everything to support@znooze.co with your order number, and we’ll get a replacement or refund sorted quickly
- Please hang onto everything until we’ve confirmed the next steps
Returns & Guarantees
Do you offer refunds or exchanges?
- Yes – we accept returns for unopened products in their original condition within 14 days of purchase. Items must be sealed and unused
- For health and safety reasons, please don’t send back any opened or used pouches, as these will be safely disposed of and not processed
- To begin a return or exchange, just email us at support@znooze.co with your order details, and we’ll guide you through the process
- Return postage is at your own cost unless your order arrived damaged or we made an error
What is the 30-Night Sleep Guarantee?
- We offer a 30-day money back guarantee if you don’t feel the benefits of our products, no questions asked
- Just email us at support@znooze.co with your order details, and we’ll guide you through the process
- This guarantee applies only to your first purchase and one pouch per household
- Please don’t return opened or used pouches – we’ll handle your request directly via email
Product Use
What are Sink and Depth?
- Sink and Depth are targeted sleep superblends – effective, science-backed formulations designed to support long-term sleep health and help you show up as your best self, day after day. Whether you’re working through sleep challenges or simply want to elevate your recovery and next-day performance, our blends are crafted to help you unlock deeper, more restorative sleep – night after night
- Sink is your evening wind-down ritual – a calming blend designed to ease tension, quiet the mind, and help your body shift into a restful state. It supports your transition from wakefulness to sleep, making it easier to sink into sleep and drift off smoothly
- Depth supports the quality and continuity of your sleep throughout the night. It’s formulated to help you spend more time in the deeper, most restorative stages of rest – with fewer interruptions – so you wake up recharged, mentally clear, and physically restored
- Together, they offer full-spectrum sleep support – one helps you fall asleep, the other helps you maintain deeper, restorative sleep. Sink and Depth help you feel the difference from night one, with benefits that build over time with consistent use
What’s the best way to take Sink or Depth?
- Scoop one heaped tablespoon (8g) of Sink or Depth powder into your mug
- Stir into your milk of choice or water, hot or cold. For the best texture, we recommend using a handheld frother
- Sip it 30–60 minutes before bed as part of your nightly wind-down routine
- We recommend taking your superblend consistently each night to support long-term results
- Alternatively, you can alternate between Sink and Depth nightly for well-rounded sleep support — Sink helps you fall asleep faster, while Depth promotes deeper, uninterrupted rest and overnight recovery
How long does it take for Sink or Depth to work?
- Some people feel the difference from night one – but like all good things, the benefits build with consistent use
- Each pouch contains a 30-day supply. We recommend using the blends nightly for at least a month to feel their full impact
- For best results, continued use over 60–90 days may support a more sustained transformation
Can I use Sink or Depth every night?
- Absolutely! These blends are designed to be taken nightly as part of a consistent routine
- They're non-habit forming and built for long-term use, supporting real transformation over time
Are your products habit forming?
- Definitely not. Sink and Depth are non-habit forming and safe for consistent, long-term use
- There’s no dependency – just effective, well-balanced formulations designed to support sleep health, with benefits that build over time
- You can take them every night or pause occasionally if that suits you better – they’re flexible, not forceful
Can I take both Sink and Depth together on the same day?
- We don’t recommend taking Sink and Depth together on the same day, as this would exceed the intended daily dosage
- Instead, we suggest taking either Sink or Depth nightly as part of a consistent routine
- Alternatively, you can alternate between them — Sink helps you fall asleep faster, while Depth promotes deeper, uninterrupted rest and overnight recovery
- This simple rhythm offers well-rounded sleep support, helps keep your cycle balanced, and delivers the most consistent results over time
How will I feel when taking Sink or Depth?
- Expect calmer nights and high-performing days. Most people report falling asleep faster and waking up clearer, more energised, and fully restored – physically and mentally
- This is your best self, day after day
Can I take this if I don’t struggle with sleep?
- Absolutely – Sink and Depth are designed for anyone looking to optimize their sleep quality, not just those with sleep struggles
- Even if you sleep "fine," there's a world of difference between adequate sleep and truly restorative sleep. The ripple effects touch every aspect of your day
- Think sharper focus, better recovery, clearer thinking, and an upbeat mood that actually lasts. This isn't just about sleeping better, it's about elevating your entire daily performance
Will I feel groggy in the morning?
- Not at all. Sink and Depth are designed to support deep, restorative sleep – without next-day grogginess
- Most users report waking up refreshed, clear-headed, and ready to go
Can I travel with Sink or Depth?
- Yes – Sink and Depth are perfectly fine to travel with
- We recommend keeping them in their original packaging, especially if you’re flying, so they’re easy to identify at airport security. Just reseal the pouch securely and store it in your carry-on or checked luggage
Do I need to refrigerate the product after opening?
- No refrigeration needed. Just reseal the pouch and store it in a cool, dry place away from direct sunlight
Can I take Sink or Depth alongside other supplements?
- If you’re already taking other supplements – especially ones supporting sleep, stress, or mood – we recommend checking with your GP or healthcare provider before using our products
- This ensures you’re staying within safe levels of key bioactives and getting the best results without overdoing it
Does the pouch come with a scooper?
- No scoop included – and that’s intentional. We’ve chosen to reduce plastic waste by skipping single-use spoons
- For the most accurate serving, we recommend using digital kitchen scales to measure your 8g scoop
- If you don’t have scales handy, a heaped teaspoon is a closer estimate – but for the best results, weighing your scoop is the way to go
Does Sink or Depth contain any calories?
- Each serving contains a few calories. Check the nutritional tile for full info
Ingredients & Dietary Info
Are the ingredients safe and legal?
- Absolutely – we use high-quality, science-backed ingredients, all third-party tested for purity and effectiveness. Each batch is produced in the UK under strict regulatory and safety standards
- We only include ingredients that serve a clear purpose within our blends
Are your products third-party tested?
- Yes – every ingredient is third-party tested by independent labs before it’s ever included in our blends. This ensures everything meets our high standards for safety and quality
- Each batch is produced in the UK under strict regulatory and safety standards
Do your products contain additives or sweeteners?
- We use stevia, a plant-based sweetener, to deliver natural sweetness without added sugar
- Our chocolate flavour comes from a natural chocolate flavouring, made entirely from naturally derived ingredients
- We also include a small amount of silicon dioxide, which helps keep the powder smooth and easy to scoop
- No added sugar, no artificial ingredients — just what’s needed for a delicious, effective blend
Is Sink or Depth vegan and dairy free?
- Yes – both blends are vegan and dairy-free, and free from gluten and soy
Are your products suitable for people with a nut allergy?
- Our blends don’t contain nuts, but they are produced in facilities that handle them, so we recommend caution if your allergy is severe
Are your products suitable for children?
- Our products are designed specifically for adults. If you’re considering them for someone younger, please speak to a healthcare professional first
Can I take Sink or Depth while pregnant or breastfeeding?
- We recommend speaking with your GP before starting any supplement during pregnancy or breastfeeding. Our full ingredient list is easy to share with them
Can I take your products alongside prescription medication?
- Good question – and definitely one for your GP or healthcare provider. We can’t give medical advice, so we always recommend checking with your GP if you’re currently taking medication
Where are your ingredients sourced from?
- We source our ingredients internationally, prioritising quality above all else, and blended in the UK. We partner with experienced formulators who prioritise quality, safety, and traceability at every step
Complaints & Feedback
I’m not happy with the product or service I received – what can I do?
- We’re here to help. If something hasn’t met your expectations, please email us at support@znooze.co with your order details, and we’ll do everything we can to put things right
- We aim to respond within 48 hours, Monday to Friday (excluding holidays)
- We just ask that all communication stays respectful – our team is here to help, and we have a zero-tolerance policy for any abusive or threatening messages
How can I share feedback or ideas?
- We really appreciate you taking the time to share your thoughts – everyone’s sleep journey is different, and your feedback helps us improve our products and service
- If you’d like to share how you’re getting on with Sink or Depth – or suggest something we could do better – just email us at support@znooze.co. Our team would love to hear from you
- We just ask that all communication stays respectful – our team is here to help, and we have a zero-tolerance policy for any abusive or threatening messages
How do I unsubscribe from your marketing emails?
- You can unsubscribe from our marketing emails anytime by clicking the ‘unsubscribe’ link at the bottom of any email we send