Privacy policy

Effective Date: 13 November 2025

 

This Privacy Policy explains how Znooze (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website www.znooze.co (the “Site”), or purchase our products or services.

By accessing or using our Site, you consent to the practices described in this policy.

 

1. Personal Information We Collect

When you visit or interact with the Site, we collect the following categories of Personal Information:

a. Device Information

Collected automatically via cookies and similar technologies:

  • Browser type and version
  • IP address
  • Time zone
  • Page views, browsing behaviour, referring sites
  • Device type and operating system

Purpose:

To load the Site correctly, protect against fraud, and understand how visitors use our Site (via analytics).

b. Order Information

Collected when you make a purchase or attempt to place an order:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely – we do not store card numbers)

Purpose:

To fulfil your order, process payment, send confirmations, and deliver products.

c. Customer Support Information

Collected when you contact us via email or forms:

  • Any details you provide (e.g., queries, preferences)

Purpose:

To provide customer support and improve your experience.

 

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you (e.g., confirmations, updates, support)
  • Prevent fraud and ensure security
  • Improve our website and offerings
  • Show you relevant content and offers (if consented)
  • Comply with legal obligations

 

3. Lawful Basis for Processing (GDPR)

We process your Personal Information under the following lawful bases:

  • Contractual necessity: to provide and deliver the products you order
  • Consent: for marketing and cookie tracking (where required)
  • Legal obligation: to comply with financial and tax laws
  • Legitimate interest: to improve our site and customer experience, and to prevent fraud

 

4. Sharing Your Information

We only share your Personal Information when necessary and with trusted partners, including:

  • Shopify, our e-commerce platform (Shopify’s Privacy Policy)
  • Payment processors (e.g., Stripe, PayPal)
  • Delivery services (e.g., Royal Mail or DPD)
  • Email and marketing providers (e.g., Klaviyo, if used)
  • Analytics providers, such as Google Analytics

We may also share information:

  • To comply with legal obligations or enforce our rights
  • In connection with a business sale, merger, or acquisition
  • With your explicit consent

Important:

In some cases, Shopify may also process your data independently to improve their platform or deliver enhanced services (e.g., Shopify Audiences, fraud detection). In these cases, Shopify acts as a data controller. To understand how Shopify uses personal data, visit the Shopify Privacy Policy.

 

5. Behavioural Advertising

We may use your information to provide you with personalised marketing.

This includes sharing data with:

  • Facebook / Meta
  • Google Ads
  • Other third-party advertising platforms

You can opt out of targeted advertising via:

 

6. Your Rights (Under GDPR)

If you are based in the UK or EU, you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent (for marketing or cookies)
  • Port your data to another provider
  • Object to certain types of processing
  • Restrict processing in specific cases
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)
  • Appeal a decision if we deny a request relating to your data

To exercise any of these rights, please contact us at support@znooze.co.

 

7. Data Storage, Security & Retention

Your data is stored on secure servers operated by Shopify and other providers in the UK, EU, Canada, or the US.

We retain your data:

  • Order information: up to 6 years (to comply with tax and accounting laws)
  • Marketing data: until you unsubscribe or request deletion
  • Customer support queries: as long as needed to address your request

After that, data may be anonymised or securely deleted.

Security Notice:

While we take reasonable steps to protect your personal information, no method of transmission or storage is 100% secure. We recommend avoiding the use of unencrypted channels (like email) when sharing sensitive information.

 

8. International Data Transfers

Where we transfer your personal data outside the UK or European Economic Area, we use recognised legal mechanisms, such as Standard Contractual Clauses, to ensure an adequate level of protection.

 

9. Cookies

We use cookies and similar technologies to:

  • Enable essential site functions (e.g., cart, checkout)
  • Track usage (analytics)
  • Personalise your experience and ads (with consent)

You can control cookies via your browser settings or through opt-out banners on the site.

See our Cookie Policy for more information.

 

10. Do Not Track

Please note that our Site does not currently respond to “Do Not Track” signals from browsers.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or business reasons. Updates will be posted on this page with the revised date.

 

12. Contact

If you have any questions or would like to make a data request, please contact us:

Email: support@znooze.co

Mail / Registered Office (Data Controller):

BA Wellness Enterprises Ltd, [Address Line 1], [Town/City], [Postcode], [Country]